now hiring!

Retail + Production

join lu.lu’s team

It takes a community to make and share ice creams the way we do. We truly believe our differences are our strengths. It’s about each of us bringing our awesomeness and together we create a lu.lu - something remarkable and outstanding. And we want you to be a part of it!

At lu.lu, we’re committed to crafting small-batch, artisan ice cream from scratch and bringing people together over vibrant, locally sourced flavors. Our scoop shop is where this mission comes to life, offering ice creams that reflect our passion for quality and community. We believe ice cream is more than a treat—it’s an experience that connects people and brings joy.

Scoop Ambassador

Our Scoop Ambassadors are the face of lu•lu, serving ice cream and espresso drinks, creating memorable customer interactions, making fresh waffle cones, running the register, and ensuring the shop stays clean and welcoming. You'll play a vital role in upholding our "farm-to-spoon" ethos and sharing the lu•lu story with every scoop.

As a Scoop Ambassador, you will:

  • Serve the ice cream that was rated the best in Vermont by Food Network

  • Gain hands-on experience in a small, growing business rooted in community values

  • Work in a fun, fast-paced environment where making someone’s day is part of the job

  • Have opportunities to grow within a local, evolving company

  • Enjoy competitive pay and team perks

Qualities of a lu•lu Scoop Ambassador:

  • Passion for local food and community

  • Attention to detail and a readiness to clean and maintain a pristine environment

  • Stamina to serve customers during peak times with a smile and a positive attitude

  • Enthusiasm for sharing the story behind Lu•lu’s unique flavors and values, treating each customer with the same care from the first to the last

  • Flexibility to work weekends and evenings

  • Dependability, showing up on time and ready to work every shift

  • Dedication to supporting the team, the community, and our environmental efforts

lu.lu is an Equal Employment Opportunity employer.

All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.

At lu.lu our mission is to make the world a better place, one scoop at a time. Our scoop shop is at the heart of how we serve this mission - a place where people can find and enjoy a multi-generational gathering place full of joy and happiness. This mission is at the core of everything we do!

From kitchen to cone, every scoop we serve is the result of our dedicated lu.lu crew, strong local partnerships, sustainable practices, and the finest local ingredients we can source. 

Shift Leader

Shift leaders have the same responsibilities as a Scoop Ambassador combined with being a leadership presence in the shop, especially when a shop’s manager or assistant manager are not present. They are key-holders responsible for leading and managing all aspect of a shift. They model and reinforce lu.lu’s best practices around communication, multi-tasking, generous customer service, food safety, and product consistency for themselves and their scooping team. This role is a fantastic non-seasonal job with hours in the summer and winter.

Qualities of a Shift Leader: 

  • Exhibits the same passion for community, an eye for detail, a willingness to clean (a lot), and stamina as a scoop ambassador or team member. 

  • Able to effectively run a shift and positively influence and lead a team of ice cream scoopers, helping them uphold the highest standards and feel supported

  • Communicate effectively providing feedback, direction, training, and celebrating team and company wins

  • Resourceful and calm when challenges come up – able to problem solve independently

  • Have great judgment, common sense, and strong communication and interpersonal skills.

  • Maintain a positive, optimistic vibe and sustain and upbeat, high-energy environment

  • A desire to share what’s unique and wonderful about lu.lu: our ingredients, our process, our partnerships, our people, and our role in the community

  • Provide consistent, joyful service to every single customer (with the same care and enthusiasm to the 500th customer as the 1st)


Qualities of a lu•lu Shift Leader: 

  • Prior experience in retail or client/customer service environment preferred

  • Available to work a minimum of 12-18 hours per week including weekends and nights (sometimes until 8pm).

  • The ability to work at least two weekend shifts (Friday-Sunday) is a must.