Privacy Policy

Last Updated: November 16, 2024

This Privacy Policy describes how LU.LU! ("we," "us," or "our"), located in Vermont, USA, collects, uses, and shares your personal information when you visit or make a purchase from luluvt.com (the "Site").

Information We Collect

Personal Information You Provide

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information." See the list below for more information about what Personal Information we collect and why.

Device information:

  • Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage

  • Source of collection: Collected automatically when you access our Site

  • Information collected: IP address, browser type, operating system, device information, unique device identifiers

Order information:

  • Purpose of collection: to fulfill your order and provide customer service

  • Source of collection: Collected during checkout

  • Information collected: name, billing address, shipping address, payment information (payment card numbers are processed by our payment processor), email address, phone number

How We Use Your Information

We use your Personal Information to:

  • Fulfill and manage your orders

  • Process payments

  • Communicate with you about your orders

  • Send marketing communications (with your consent)

  • Improve our Site and services

  • Comply with legal obligations

Information Sharing and Disclosure

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Payment processors

  • Shipping carriers

  • Email marketing services (with your consent)

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by:

  • Adjusting your cookie settings in your browser

  • Using the privacy settings on our Site

  • Clicking "unsubscribe" in marketing emails

Your Rights

If you are a Vermont resident, you have the right to:

  • Access personal information we have about you

  • Request correction of your personal information

  • Request deletion of your personal information

  • Opt-out of the sale of your personal information

  • Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at [contact information].

Data Retention

We will maintain your Personal Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new effective date.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

LU.LU!
185 Main Street
Vergennes, VT 05491
United States

Additional Information for California Residents

While we are based in Vermont, if you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about these rights.