lu•lu ice cream FAQs

Making ice cream from scratch, including pasteurizing the base in-house, allows us to prioritize quality and freshness. It allows us to stand by our mission of farm-to-spoon, buying local ingredients.

By sourcing local ingredients and avoiding preservatives or stabilizers, we ensure that every scoop is packed with pure, unadulterated flavor. While it may be more labor-intensive, the end result is worth it—delicious, homemade ice cream that's free from artificial additives and bursting with the taste of locally-sourced goodness.

We ship our ice cream with FedEx and use dry ice to ensure that your ice cream arrives frozen. Shipments are sent out only on Monday or Tuesday for expected delivery on Tuesday-Friday.

Our “Melt-Free Guarantee”: If your ice cream doesn’t arrive perfectly frozen, we’ll reship the order at our cost. We always want you to enjoy the most remarkable and wonderful ice cream - lu•lu ice cream!

Yes, of course! We have an entire line of dairy-free flavors. We have a variety of sorbets and plant based “ice creams.”

One of the fan favorites is 3 Amigos - a perfect blend of blackberry, raspberry and blueberry.

We make every flavor in a kitchen that also produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. But we follow good manufacturing processes and organize our production days to go from the least amount of allergens to most, and always wash, rinse, and sanitize equipment between each flavor.

We have several places around Vermont that you can pick up lu.lu in person. Click here to find our pints at the following locations in Vermont!

Want to find us on the shelves of your local grocer? Let them know about us and then let us know where it is and we’ll see if it can happen.

Our goat milk gelato is made just like our ice cream, totally from scratch using goat milk from local goat dairies. Working with Cornell University we were able to make the gelato entirely lactose-free. Just like our ice cream, the gelato has no stabilizers or preservatives, and also no lactose!

Find us at the following events over Summer 2024:

South End Get-Down in Burlington - Friday nights: May 24, June 14, July 12, August 9 and August 30.

Middlebury Summer Market: Wednesdays in June

Maritime Museum at Basin Harbor, Panton: Friday July 12

Food-a-roo: Sunday August 11 in Middlebury

PockRocks: Saturday August 17 in Bristol

Are you looking to partner with lu.lu for a large-scale or major event, such as a festival, wedding, graduation, or company gathering, the list is endless? Please reach out to us at info@luluvt.com. A member of the team will follow up with you within 1-3 days of your request.

If you aren’t looking for a whole scooping set up, our mini-me’s (single-serve 5 oz. containers) are great for all types of gatherings and are a perfect, easy no-mess option. We can ship them directly to you or your venue or you can pick them up in store.

Yes! Cakes are designed to your specifications and are 3 layers: cake base, ice cream flavor #1 and ice cream flavor #2. Happy Birthday, Congratulations, or Happy Anniversary are standard offerings. Or - Let your imagination go wild and we will make you a custom designed cake!

Our “Cool Club” is a CSA for ice cream! This is an auto-delivery plan where you agree to purchase an auto-renewal subscription and receive first flavor of the month pints for pick-up according to the frequency selected unless you cancel or pause your subscription. Your credit card will be charged the total cost of each shipment at the time the order is processed.

An email will be sent to you 3 days before the payment is processed, allowing you to change, skip, or cancel your subscription.

The alcohol in any of our flavors tops out at about 0.5% or less per volume, which is a minuscule, trace amount. The alcohol from any beer, wine, and spirit we use to make a flavor is not burned off during production when we are pasteurizing .

Alcohol lends a distinct flavor to several of our signature flavors, and it prevents ice crystals from forming, creating a smoother texture.

We always say the flavor will remain, but the fun is cooked off.

Since each store’s frozen foods manager orders different stock, flavors vary from store to store. If you must know exactly which flavors are on the shelves, please call the store before making a special trip.

We always love eating our lu.lu ice cream in one sitting - but if you’re not like us… It’s best to eat the ice cream within two weeks after you’ve opened the pint.

Pro move: put a piece of wax or parchment paper against the ice cream in an opened pint prevents an icy layer from forming atop the ice cream.

We pack our frozen goods in an insulated shipping box with enough dry ice to keep the contents perfectly frozen well into the evening of the delivery date. It gets colder inside that box than it does in your freezer!

Our shipping rates are based on delivery dates. Cost of shipping may vary based on the day of the week your shipment is delivered. Alaska and Hawaii will experience higher shipping costs than the continental United States.

Shipping dates and pricing are determined by location and availability. We do not generally ship orders if they will be in transit over a weekend.

For planned events, we recommend selecting a date that is 1-2 days ahead of your celebration for an on-time arrival. Please note, certain days may be unavailable for delivery depending on your order contents, delivery location, holidays, and other factors.

Yes, our shipping order minimum is four pints.

But keep in mind there is no maximum!

Yes! At this time, we have two different kinds of eGift cards: we offer Scoop Shop eGift cards which are redeemable in-person at our scoop shop, and Online Shop eGift cards which are also redeemable for orders placed on www.luluvt.com.

Yes! We offer prepaid gift subscriptions in 3, 6, or 12 month increments. You can choose to send our monthly rotating flavors, our best sellers, or dairy-free favorites.

You will be charged upfront for the entire cost of the ice cream.